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Rackspace Hosting FAQ

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Many of our websites our hosted through Rackspace Cloud Sites. Here you will find many questions specific to hosting in this environment

What technology is available on the Rackspace servers?

Each site will be placed on one of the following servers, depending on its needs -

  • Debian Linux 4 (Apache 2.2) - PHP 5.3
  • Windows Server 2008 (IIS 7) - PHP 5.3 / .NET 3.5 SP1

Are we able to view access logs

If you are interested in website statistics, we recommend using Google Analytics. See the Google Analytics Website for more information.

When will we get charged if the size of our site, compute cycles, or bandwidth increase?

If both the Internet Ministries Department and a site’s webmaster determine that a website needs to be moved to another plan at any point during the year, we will begin billing at that time, having taken into account any payments that have been made prior to this change.

How do we monitor how much space, bandwidth, and compute cycles our site is using?

All sites hosted on the Rackspace servers are accompanied with a control panel that allow webmasters to know how much space, bandwidth, and compute cycles their website is using. Access to this control panel will be provided to each webmaster once their site has been moved to the new servers.

What are Compute Cycles?

Compute cycles measure how much processing power a website requires by the server that it is hosted on. For example, 200 compute cycles (Free / Plan A) would power approximately:

  • 42,000 page views using a database-driven content management system
  • 220,000 page views of rackspacecloud.com
  • 500,000 requests for a static 15KB image

How often will automated backups of our site be made?

A backup of each site will be made on the 1st and 14th of each month between 3 AM and 6 AM, Eastern Time. Any previous backups will be written over by the new backup at this time.

Does uploading and downloading to our site via FTP / SFP, or transfers that are a result of MySQL queries, count against our monthly bandwidth usage?

No, the only bandwidth that counts against a site’s monthly allotment is when a website is viewed using a web browser. MySQL queries do not count against a site’s bandwidth quota.